Enabling Cloud Strategy, Customer Experience, Revenue Collection, Training and Operations planning by Cloud Service Provider
Design, implementation and support of complex Odin Service Automation environments
Development and customization of Branded Customer Portals, Provider, Reseller, Customer and User Control Panels according to the organizations business needs
Integration of Applications and Business Processes via Odin's Application Packaging Standard
Branded Reseller on-boarding and configuration on Odin Service Automation platforms
Building Product Catalogs, Services and Service Bundles
Project Management, architecture planning and Odin Service Automation consultancy services
Various Technical/Engineering Skills
Our consultancy services incorporate a very cost-efficient and gradual approach while ensuring that from the initial project stages Service Providers address key areas of success for their Cloud Business. Treemind and the customer will make sure that the right team is in place, the right product catalog has been offered to the Service Providers' addressable market, business and operational processes have been established and the technology is satisfying current and future business needs.
The consultancy services include:
Building Cloud Business Teams Project Management Business Requirements Analysis Defining Product and Service Catalogs Building Customer Experience On-boarding Branded Resellers Establishing Business and Operational Processes
Design & Implementation
Treemind offers a variety of design and implementation services for Odin Service Automation OSA (formerly Parallels Automation) based deployments:
Customer Portals, Provider/Reseller/Customer/User Control Panels – GUI, functionality, customization
Service Templates/Service Plans – conceptual & detailed design, configuration
Branded Reseller Configuration
Branding and customization of notifications and invoices
UAT and other QA services
Documentation & Knowledgebase
Odin Service Automation application integration is performed via Application Packaging Standard. The application integration is targeted at extending Service Provider's cloud offering by selling products, services and bundles attractive to specific market segments and geographies. Treemind business and technology experts will work with Service Provider's team to identify usage scenarios, build functional requirements, design, develop, test and implement the APS Package an finally configure and roll-out into production services and bundles that address business requirements of the customers.
Integration with external systems
Domain management and payment processing are critical components of any Cloud Business. Odin has developed a variety of plug-ins to support Domain Registries and Payment Gateways worldwide. However in the rapidly growing markets it's often required to perform custom integrations into local payment processing and domain management centers. Treemind development & integration experts will work with external authorities to integrate their local systems into Odin Service Automation platform thus to enabling Service Providers to introduce auto-registration of local domains as well as new payment channels/payment methods to their customers
In some cases Service Providers, especially in Telecom sector are required to maintain a centralised customer database and a service catalog for their traditional and Cloud-based services and to enable payment collection through existing pre-paid or post-paid backend systems. In addition there might be special integrations required at the Service Provider's BSS. Treemind Business Process Automation and technology experts will work with Service Provider's team to assess a possibility of this integration, either loosely-coupled or tight, build functional operational flows and develop an automated solution where possible.
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